Return & Exchange Policy — Dire Crown

Last Updated: 12 October 2026

We want you to be satisfied with your Dire Crown purchase. Please read the following policy before placing an order.

1. Return and Exchange Window

Eligible items may be requested for return or exchange within [7 days] of delivery, subject to the conditions below and applicable law.

2. Eligible Reasons

You may contact us if:

• The item received is damaged or defective.

• The wrong product, size or item was delivered.

• A size exchange is requested and the desired size is available.

• Another return reason is covered by applicable law or our stated offer.

3. Product Conditions

Unless the item is defective, damaged or incorrectly supplied, an eligible return or exchange should generally meet these conditions:

• Unworn, unwashed and unused.

• Original tags and packaging intact.

• Proof of purchase or order number available.

Items showing wear, washing, alterations or damage caused after delivery may not qualify for a change-of-mind return, subject to applicable law.

4. How to Request a Return or Exchange

1. Email [Your Business Email] with your order number.

2. Explain the reason for the request.

3. Attach clear photographs if the product is damaged or incorrect.

4. Wait for instructions before sending an item back.

5. Shipping Costs

For confirmed defective, damaged or incorrectly supplied items, we will arrange an appropriate remedy and cover applicable return costs as required by law. For voluntary size exchanges or change-of-mind returns, any shipping charges will be communicated before the request is completed, subject to applicable law.

6. Refunds and Replacements

Approved requests will be handled under our Refund & Cancellation Policy. Exchanges depend on stock availability. If an exchange is unavailable, we will discuss an appropriate resolution.

7. Items Not Eligible for Change-of-Mind Returns

Items that have been worn, washed, altered or damaged by the customer may be excluded from change-of-mind returns, where legally permitted. Defective products and other statutory rights are not excluded by this provision.

8. Contact

Email: contact@direcrown.com

Order Number: Please include it in every return request.